At Caspian Innovations, we strive to provide high-quality products and customer satisfaction. If you are not fully satisfied with your purchase, we are here to help with our easy returns and refunds process.
1. Return Eligibility
You have 14 days from the date of delivery to return your items for a refund or exchange. To be eligible for a return, the following conditions must be met:
- The item must be unused, undamaged, and in the original packaging.
- The item must not be a special order or sale item.
- A receipt or proof of purchase is required.
If your item was damaged or defective upon arrival, please notify us within 48 hours of delivery for a replacement or refund. We will require photos of the damaged product to proceed with your claim.
2. Return Process
To return an item, please follow these steps:
- Contact us at [email protected] within 14 days of receiving your order.
- Provide your order number, a brief description of the issue, and photos of the item (if applicable).
- Our customer service team will assist you in obtaining the return address and further instructions.
- You are responsible for the cost of return shipping unless the product is defective or damaged upon arrival.
3. Refund Process
Once we receive the returned item, we will process your refund within 7 business days. The refund will be issued via cash. Since we offer only cash on delivery payments, your refund will be processed as cash.
Please note that delivery charges are non-refundable, and any return shipping costs are the responsibility of the customer, unless the return is due to a damaged or defective item.
4. Exchange Policy
If you would like to exchange an item for a different size or color, you can return the original item following our return policy and place a new order for the desired item. Please contact us at [email protected] for guidance on exchanging your item.
5. Non-Returnable Items
Certain items are not eligible for returns or refunds, including:
- Products that have been opened or used (excluding faulty or defective products).
- Customized or special order items.
- Items that are marked as non-returnable at the time of purchase.
6. Late or Missing Refunds
If you haven’t received a refund after 7 business days please contact us at [email protected].
7. Contact Us
If you have any questions regarding our Returns and Refunds Policy, or need assistance with returning an item, please reach out to us at [email protected]