At Caspian Innovations, we aim to deliver your orders quickly and securely. This Shipping Policy provides details on how we handle shipping and delivery for all purchases made through our website.
1. Processing Time
All orders are processed within 2–3 business days after the order is placed. Please note that processing times may vary during peak seasons or due to unforeseen circumstances such as holidays or high demand.
Once your order has been processed, we will send you a confirmation email with tracking information (if applicable) so you can follow your order’s progress.
2. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your delivery location. We offer a variety of shipping methods to best suit your needs, including:
- Standard Shipping: Delivery within 7–14 business days (subject to location and third-party courier availability).
- Expedited Shipping: Delivery within 3–7 business days (available for select countries and regions).
Please note that the time frames above are estimates and may vary depending on factors such as local postal service performance, customs procedures, or weather-related delays.
3. International Shipping
We offer worldwide shipping to most countries. Please be aware that international shipping times and costs vary depending on the destination. Additional customs duties, taxes, or fees may apply upon arrival in your country, which are the responsibility of the customer.
For more details regarding shipping to your country, please contact us at [email protected].
4. Shipping Restrictions
We currently ship to most international locations. However, some items may have restrictions or may not be available for delivery to certain countries or regions due to logistics or legal limitations.
If there are any restrictions for shipping to your location, we will notify you at the time of purchase and offer alternative solutions, such as a refund or an adjusted shipping method.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number (if applicable) so you can monitor your package’s journey. You can use this tracking number to check the status of your shipment directly with the courier.
6. Delivery Issues and Address Changes
It is important to ensure that your shipping address is accurate and up to date. We are not responsible for any delays, lost packages, or delivery issues caused by incorrect addresses. Please double-check your shipping address before placing an order.
If you realize there is an error in your shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to make changes, but we cannot guarantee modifications once the package has been dispatched.
7. Missing or Damaged Items
If you receive an item that is damaged or missing from your order, please contact us within 48 hours of delivery. Provide photographic evidence of the damage, and we will assist you with resolving the issue by sending a replacement or issuing a refund where applicable.
8. Customs and Import Taxes
Customers are responsible for any customs duties, taxes, or import fees that may be levied on international shipments. These charges are determined by the local customs office in your country and are beyond our control.
For more information on customs policies and charges, please check with your local customs office.
9. Contact Us
If you have any questions about our shipping process or need assistance with tracking your order, please contact us at [email protected].